Returns & Guarantee Policy

Hassle-free Returns. Straightforward Support. That’s us!

At GB Cartridges, we believe that great service doesn’t stop at the checkout. If something’s not right with your order, we’ll make it right – quickly, fairly, and without any needless faff.

Our Guarantee to You

We stand by the quality of our products and services. This means:

• Compatible cartridges are backed by our 100% satisfaction guarantee – if they’re not working as they should, we’ll replace or refund them.
• Original OEM products are covered under the manufacturer’s standard guarantee.
• Printer services (repairs, installations, servicing) are carried out with care by experienced technicians, and we’re always happy to follow up if something needs adjusting.

If there’s a problem, just let us know within 14 days of receiving your item or service – we’ll take it from there!

Returns Made Simple

Need to return something? Here’s how it works:

1. Get in Touch: Call us on 01903 920750 or email gbcartridges@mail.com with your order/invoice number and the issue.
2. We’ll Respond Quickly: We aim to sort returns or exchanges the same day – because no one wants to wait for ink or answers.
3. Send it Back (if needed): We’ll provide return instructions. Items should be unused and in a re-salable condition unless faulty.

We never make you jump through hoops – and we never treat you like a number.

Questions or Concerns?

If you’re unsure whether something’s returnable or need help with a stubborn product, just reach out. We’re always happy to advise before, during, or after the sale.